Challenge

In a highly competitive insurance landscape, State Farm Insurance—a well-established agency in Texas—sought a comprehensive strategic review to sharpen its operational effectiveness, reinforce team engagement, and identify clear pathways for sustainable growth. The agency faced growing complexity from hybrid team structures, evolving client expectations, and the need to align leadership behaviours with strategic objectives.

Our Approach

Synergy Consulting Partnership led a targeted business diagnostic integrating leadership, operational, and market-focused frameworks. Our methodology combined qualitative insight with evidence-based tools to enable data-driven recommendations.

Leadership & Team Effectiveness Audit

Applied Lencioni’s Five Dysfunctions of a Team and Bass’s Transformational Leadership Theory to assess internal cohesion, motivation, and alignment across in-office and remote staff.

Operational Workflow Mapping

Conducted a detailed audit of internal workflows and client interaction points to pinpoint bottlenecks and eliminate non-value-adding activities.

Strategic Positioning and Market Benchmarking

Leveraged SWOT analysis and regional market intelligence to recalibrate business priorities and enhance competitive differentiation.

Change Enablement and Staff Engagement

Facilitated inclusive workshops with both on-site and remote team members to ensure change strategies were both practical and embraced across the organisation.

Our Services

Key Outcomes

Strengthened Team Communication and Culture

Introduced structured virtual huddles and cloud-based collaboration tools, leading to measurable improvements in staff engagement—especially among remote personnel.

Elevated Leadership Practices

Delivered leadership coaching grounded in transformational theory, supporting the owner in driving motivation, accountability, and team retention.

Improved Operational Efficiency

Streamlined core administrative processes—resulting in a 15% reduction in time spent on manual tasks and a marked improvement in client response rates.

Strategic Growth Roadmap

Designed a 12-month action plan focused on market expansion, digital enablement, and workforce capability development.

Client Testimonial

"The consultancy’s review was genuinely eye-opening. Their strategic insights into our team structure and operations gave us the clarity and confidence to make lasting improvements. With their guidance, we reshaped leadership practices, strengthened hybrid team engagement, and elevated service delivery. The impact has been both immediate and measurable. A trusted, thoughtful, and truly effective partner".

Agency Owner, State Farm Insurance

Challenge

DXC Technology, a global leader in enterprise IT and transformation services, engaged Synergy to deliver a strategic research study on the future of business operating models. With clients facing systemic disruption across sectors, DXC sought a thought-leading, research-driven view to reinforce its client advisory capability and inform its own transformation strategy. The ambition: to translate global complexity into foresight-led, actionable insight.

Our Approach

Synergy led a global research programme grounded in multi-disciplinary methodology and strategic foresight.

Global Sector Intelligence

Conducted structured analysis across numerous organisations spanning healthcare, public sector, finance, energy, manufacturing, and technology—focusing on digital maturity, structural innovation, and organisational resilience.

Strategic Frameworks

Applied an integrated analytical toolkit, including:

McKinsey’s 7S Framework to assess internal alignment across structure, strategy, systems, and culture.

Disruptive Innovation Theory to evaluate market threats from emerging technologies and challengers.

Technology–Organisation–Environment (TOE) Model, Kotter’s 8-Step Change Model, and Blue Ocean Strategy to benchmark transformation agility and identify non-obvious innovation pathways.

Proprietary Framework Development

Developed the Tech Super Cycle™ — a trademarked, proprietary framework that models cyclical disruption driven by technology, regulation, and workforce transformation over 7–10-year intervals.

Our Services

Key Deliverables

Tech Super Cycle™ Framework

A strategic model articulating how successive waves of disruption reshape enterprise operating models. Now trademarked, it serves as a core reference for DXC’s transformation engagements.

Executive Whitepaper and Strategic Briefing

Delivered a high-impact, insight-rich whitepaper and presentation synthesising academic models, comparative sector analysis, and strategic implications for DXC and its clients.

Targeted Strategic Recommendations

Advised on refinement of DXC’s consulting offering—specifically in cloud-native models, agile enablement, and digital policy—aligned to the future-state operating archetypes uncovered through the study.

Impact

Equipped DXC’s senior leadership with thought-leading insight for client advisory, positioning the firm as a forward-thinking transformation partner.

Enhanced internal strategy dialogue across DXC’s transformation practice globally

Delivered a bold, client-facing narrative around operating model evolution in the digital economy—strengthening credibility, differentiation, and competitive positioning

Client Testimonial

"We were genuinely impressed by the calibre of research and insight delivered throughout this engagement. The Tech Super Cycle™ framework was a standout—strategically original, analytically robust, and highly relevant to the transformation conversations we’re leading globally.

This was not academic theory; it was world-class consulting—clear, credible, and commercially impactful. It’s already influencing how we engage clients on future-state operating models".

Global Technology and Strategy Leads, DXC Technology

Challenge

The Government of the Democratic Republic of Congo (DRC) faced acute regional infrastructure gaps across aviation, emergency services, and rail systems—constraining national mobility, logistics, and public service delivery. To address these constraints efficiently, the government sought international acquisition strategies that would minimise capital expenditure while accelerating infrastructure development.

Our Approach

Mandated as the government’s strategic advisor, Synergy led a cross-border infrastructure acquisition programme across aviation, transport, and emergency response. We executed end-to-end advisory—from stakeholder engagement and regulatory alignment to commercial negotiation and logistics coordination. Our approach integrated deep public-sector expertise with global sourcing capabilities to ensure value-driven outcomes under complex conditions.

Our Services

Outcome

Aircraft Acquisition

Facilitated the strategic procurement of surplus aircraft from Emirates Airlines, expanding national and regional air mobility.

Emergency Response Assets

Secured a fleet of ambulances, fire engines, and logistics vehicles from European partners to enhance emergency readiness in priority regions.

Rail Infrastructure

Orchestrated the transfer of redundant rolling stock and track components from Network Rail and UK-based affiliates— due to be integrated into the DRC’s national rail revitalisation programme.

Impact

Delivered essential infrastructure at significantly reduced acquisition cost

Strengthened national emergency and logistics capabilities in high-need areas

Enabled sustainable repurposing of global surplus assets

Catalysed national transport modernisation while establishing replicable, capital-efficient models for public-sector infrastructure acquisition

Client Testimonial

"Synergy demonstrated extraordinary capability in navigating complex, cross-border negotiations to deliver critical infrastructure for the DRC in a timely manner, exceeding expectations. Their ability to align international partnerships with our national priorities was both strategic and executionally precise. They remain a trusted advisor to the government".

Office of the President, Democratic Republic of Congo